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Strategic Priority: O+O 2. Differentiation of Watsons Online Shopping (p.3/3)

2. Ensure highly effective awareness efforts about the benefits and differentiation of Watsons Online Shopping (i.e. wide assortment, member’s only benefits, exclusive promotions, speed and convenience)

Key Initiatives to create stronger Watsons differentiation:

• Improved payment experience - new payment options or new payment service providers • [TW, HK] Switch to new PSP (LIVE)

• [SG] PayNOW (target go-live in Q2)

• [ID] QRIS Payment (target go-live in Q3)

• [PH] PayMaya, BDO Instalment (target go-live in Q2) , non-BDO Instalment (target go-live in Q3)

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