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AI Chatbot

➢ From 3 rd Party Chatbot to Inhouse AI chatbot

To-be

As-is

Inhouse solution (eLab)

• Third party tool (Freshchat/Omnichat) • Option-based bot • With predefined response

• •

Conversational bot

• With dynamic response & sentiment handling

Conversational flexibility

Sentiment analysis

Tier by tier